97^%of our guests
recommend this hotel

RODNEY17

There is a lot to like about this hotel. My wife and I are very frequent visitors to Jakarta (and in fact will be returning to the Hermitage at months end on the 24th) and have stayed at many hotels in the city including the Starwood branded Le Meridien, Sheraton Gandaria and Keraton at the Plaza and have now found our new favourite. The hotel describes itself as an 'Elegant old-world hotel in a heritage building with a rooftop pool & bar, etc' and yet despite having 90 rooms it has retained very much a boutique colonial hotel feel where guests feel valued and are very often addressed by name. For me two other uniques features make it a standout to consider. First it is one of very few hotels in the city (Le Meridien being the other Starwood brand) with an outdoor pool and second unlike most other large 5 star hotels it is not on a main road adjacent to a shopping centre but rather in an upmarket residential area opposite a primary school. On the subject of location it is only conveniently a few hundred metres from the city's limited metro, around the corner from the famous Jalan Surabaya and walking distance to many great restaurants. As others have commented, the rooms are spotless, palatially appointed and generously sized. Service was exceptional from a very warm welcome to an accomodating fast check out. On a value for money test, it is a compelling option. SPG recognition was fabulous from complimentary drinks in the main bar and an upgraded preferred room. If I was to be hyper critical, on the first of two mornings, the breakfast was a little disappointing with some food not kept heated and other items not replenished although on the second morning, it was a far better experience and the chef at the egg station a real gem. Fresh juices would be however a real enhancement. Finally I should mention we had a little incident in the main bar on our last night when a waiter dropped a tray of drink glasses causing some broken shards of glass and spillage to fall on my wife's back and although it was brushed off a little casually then, the following morning I was really impressed with the Assistant Manager Aress initiative in seeking us out and apologies albeit we were checking out and the opportunity to clean the clothing lost.

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4.7 ^/5

• Room Comfort

• Hotel Staff

• Quality of Sleep

• Facilities

• SPG Recognition

• Food & Beverage