97^%of our guests
recommend this hotel

TerraPromessa13

My first time in Jakarta and when we entered the hotel I immediately realized that this is one of those luxurious hotels that make you find an excuse to come back. We choose this hotel since it was the former Dutch Indies Telephone & Telegraph headquarter where my grandfather worked during the colonial times. The hotel is full of memorabilia from this time with maps and pictures with the (old) Dutch language. Names like Batavia (now Jakarta) and Weltevreden (now Mentang), the wonderful hotel room that could have been my grandfather’s office, the location close to my father’s school – and later attended by a US president! – all of this made our stay unforgettable and thanks to Starwood we found this gem. Impeccable SPG recognition – we received upgrades, including a suite, for both stays – , a very professional staff who made you feel welcome, a decadent breakfast that was over the top – no complaints here! – , the rooftop restaurant where we enjoyed our complimentary welcome tapas and drinks, the classy restaurant where we enjoyed high tea, the spa treatment that was beyond belief, and the spectacular rooftop infinity pool that was the icing on the cake. Room for improvement? Not really, it was perfect and I think I just found an excuse to come back  For transportation the hotel offers its own service but is very supportive to provide other, more affordable transportation options as well. Although they recommended to take a Blue Bird taxi from the airport (we arrived at the new Terminal 3 building) I unfortunately did not follow their advice. Please learn from my mistake and AVOID services from a company called Express Group. Their fee to take us from the airport to our hotel in Jakarta/Mentang turned out to be 400% (!) more than the ordinary and completely save Blue Bird taxis. They use a meter like a normal taxi but when we discovered that the fee was already a third of the normal fee after 5 minutes leaving the airport (traffic in Jakarta is notorious and can take 45 minutes up to 3 hours!) I insisted that the driver would take us back to the airport or negotiate a fee upfront. We ended up with an angry driver which is not a good idea to safely navigate through Jakarta’s traffic chaos. Next time we’ll follow the hotel’s advice.

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4.7 ^/5

• Room Comfort

• Hotel Staff

• Quality of Sleep

• Facilities

• SPG Recognition

• Food & Beverage